Overview
Only property managers and trades with an existing Tapi dashboard can log in and reset their password.
If you’re a landlord or tenant, you don’t need a login to use Tapi — you’ll access updates and communications directly via email.
Reset Your Password
You can reset your password directly from the Tapi login page:
Go to https://tapi.app/auth.
Click Forgot your password?
Follow the prompts to receive a password reset email.
Alternatively, you can access the password reset link directly here.
If You Haven’t Received a Reset Password Email
If you don’t receive the reset email:
Check your junk or spam folder. Password reset emails can occasionally end up there.
Make sure you’re using the correct email address — it must match the one registered in Tapi.
Depending on your role:
Property Managers: Use the same email address linked to your trust accounting platform, as this is the email Tapi uses for authentication.
Trades: Use the email address where you normally receive work orders.
If you’re still unable to reset your password, contact Tapi Support at support@tapihq.com.
Tips and Reminders
Your Tapi login email must be the same email you use for your trust account login (for property managers).
Always check your junk or spam folders before resending a password reset.
Landlords and tenants don’t need a login — all updates are sent via email automatically.
For persistent login issues, reach out to Tapi Support for assistance.