Short Answer
To update your contact details, you’ll need to contact the property management agency you work with. They’ll update your information in their trust accounting software, which will then sync automatically into Tapi.
Expanded Answer
Tapi syncs supplier information directly from your property manager’s trust accounting system (such as Property Me, Palace, Reapit-PM, or Property Tree).
If you need to update your:
Email address
Phone number
Business name
Follow these steps:
Contact the Property Management Agency
Ask them to update your details in their trust account system.Wait for Sync
Tapi will automatically pull the new information during the next sync (usually within an hour).Reset Your Password (If Needed)
Once the new email address has synced, select “Forgot Password” on the Tapi login page to reset your credentials.
If you’re having trouble accessing your dashboard or any work order links after the update, email our Support Team at support@tapihq.com — we’ll review the issue and assist you directly.
Tips & Reminders
All supplier details flow from your property manager’s trust account system — Tapi can’t edit them manually.
Always confirm your property manager has updated the correct email address before resetting your password.
If you work with multiple agencies, make sure your contact info is updated in each agency’s system.