Overview
Tapi is the maintenance platform your property manager uses to keep maintenance efficient, transparent, and stress-free.
As a tenant, you’ll use Tapi to:
Report maintenance issues
Receive updates on your requests
Communicate easily with your property manager
🧭 There’s no need to sign up or log in — Tapi works directly through links sent via email or the Tenant Concierge on your agency’s website or property QR code.
Reporting Your Maintenance
You can report issues through your property manager’s Tenant Concierge, available on their website or by scanning the QR code displayed in your property.
The Tenant Concierge is an intuitive chat bot that helps you:
Describe your maintenance issue clearly
Upload photos and videos for better accuracy
Submit requests 24/7
This ensures your property manager can act quickly and provide updates in real time.
Watch the Video: See how to report maintenance using the Tenant Concierge.
💡 Pro tip: Always include clear photos or short videos — it helps your property manager and trades understand and resolve the issue faster.
Receiving Updates
Once your job is logged, you’ll receive email notifications from Tapi with updates from your property manager.
These notifications include a View Issue Report link — click this anytime to:
Check the latest status of your request
See completed work details
Reply directly to your property manager
Watch the Video: Learn how to track your job progress and reply via Tapi.
Adding More Photos or Videos
If you have new images or videos to share after submitting your request:
Click the View Issue Report link in your update email.
Select Add Photos or Videos within your work order.
Upload files directly for your property manager to review.
Watch the Video: See how to upload extra media files to your maintenance request.
Tips & Reminders
Use the QR code or Tenant Concierge link to report maintenance — not phone or email — for the fastest response.
Always include photos or videos when prompted.
You can reply directly through Tapi at any time to stay in touch with your property manager.