Overview
Tapi is a property maintenance platform designed to make maintenance simple, efficient, and proactive — not just for property managers, but for trades, tenants, and landlords too.
Before we get started, here are a few key points for tradies:
Tapi is free for tradies.
You don’t need to log in or sign up to use it.
You can create a free dashboard to view all your jobs in one place.
Tapi works perfectly on your phone or tablet while you’re on the road.
As a tradie, you’ll use Tapi to:
Receive and manage work orders.
Keep property managers and tenants updated.
Upload invoices and close jobs efficiently.
It’s also how landlords view the progress of maintenance work — using the context shared between tenants, trades, and property managers to make informed decisions.
We’re here to support you along the way and help make your processes as smooth as possible.
Why Have Over 400 Property Management Agencies Invested in Tapi?
Put simply: property maintenance sucks.
Tapi’s mission is to make it better — by reducing admin, improving communication, and creating a smoother experience for everyone involved.
Here’s how Tapi benefits you as a trade:
Clear Overview of Maintenance Issues
Tapi’s Tenant Concierge is an automated chatbot that helps tenants report maintenance issues accurately. It:
Collects photos, videos, and key details.
Assesses urgency.
Provides troubleshooting steps and manuals for simple fixes.
The result? You receive a clear, detailed work order that saves you time and ensures you arrive onsite with all the right information. If the property manager has linked an asset (like a dishwasher or oven), Tapi even includes the asset manual in your work order.
Smarter Communication & Notifications
Tapi keeps communication simple and transparent.
You’ll only get one automated reminder if an action hasn’t been taken. After that, the property manager is notified to follow up directly.
You can view the full history of each job.
You can message tenants directly through the work order, and those messages are visible to the property manager — keeping everyone in sync.
This means fewer follow-ups, clearer context, and faster resolutions.
Easier Invoicing
Tapi makes invoicing straightforward and automatic.
Simply update your invoicing system with the agency’s Tapi email address.
When you send your invoice, Tapi automatically scans and processes it for quick approval.
This helps property managers review and pay invoices faster — meaning you get paid sooner.
Learn How to Use Tapi
Once you’ve got the basics, the next step is learning how to use Tapi efficiently.
Check out our guide: Learn How to Use Tapi
If you ever need help, our support team is ready to assist.
📧 support@tapihq.com
💬 Or chat directly through your Tapi dashboard.
Tips & Reminders
You can use Tapi entirely through your email — no account setup needed.
For easier tracking, create a free Supplier Dashboard.
Always include the Tapi Work Order Number when submitting invoices.
Reach out to our Support Team if you have any issues or questions.