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Tapi Basics for landlords

As an owner how can I view and action maintenance requests sent by my property manager

Anna Pengelly avatar
Written by Anna Pengelly
Updated today

Welcome to Tapi 🛠️🙌


Why Your Property Manager Uses Tapi — And Why That’s Great News for You

Proactive maintenance. Informed decisions. Less stress. More value.

At Tapi, we partner with property managers who want to deliver the highest standard of care for your investment property. The property manager you’ve chosen has invested in our platform because they know great maintenance is about more than just fixing problems — it’s about protecting your asset and keeping your tenants happy.

Here’s what that means for you.


Faster, Smoother Maintenance — Without the Micromanaging

With Tapi, your property manager can respond to issues immediately using Tapi HQ — a central hub for logging, tracking, and resolving jobs.

For you, this means:

  • Repairs are handled quickly and professionally

  • You’re kept in the loop with clear, timely updates

  • Your tenants aren’t left waiting, so they stay satisfied — and stay longer

  • Trades are paid promptly, which keeps things moving

You get results without having to chase them.


Preventative Maintenance That Protects Your Property (and Your Wallet)

Your property manager uses Tapi to set up recurring, scheduled services for things like gutter cleans, smoke alarm checks, and pool upkeep — all tailored to your property and signed off by you.

Why this matters:

  • You avoid last-minute surprises and emergency costs

  • Compliance is covered without the paperwork headache

  • Your asset stays in top condition, season after season

This is the kind of maintenance that adds real value — and reduces long-term risk.


Smarter Insights on Big Decisions

When something breaks, should you repair it or replace it? With Tapi’s asset management tools, your property manager has the data to guide that decision — backed by depreciation guidelines (directly from IRD or ATO), cost history, and warranty details.

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As a landlord, you benefit from:

  • Confidence you’re making the right call

  • Visibility into what’s been spent and why

  • Better long-term budgeting

It’s not just reactive maintenance — it’s strategic asset management.


A Concierge-Style Experience for Your Tenants

Great tenants expect a modern, seamless way to report issues. Tapi’s tenant concierge tool makes that possible.

Tenants can:

  • Troubleshoot problems with guided steps

  • Upload photos, videos, and detailed reports

  • Access digital manuals to resolve simple issues on their own

The result? Faster resolution, fewer callouts, and more satisfied tenants — which means less vacancy risk for you.


Flexible Funding for Bigger Repairs with Property Tab

When unexpected maintenance costs pop up, Property Tab is an optional tool so that you can get maintenance completed — without putting pressure on your cash flow. It allows you to spread the cost of larger repairs over time with one simple monthly repayment.

For landlords, this means:

  • No upfront lump sums for urgent jobs

  • Zero hidden fees and full repayment transparency

  • Peace of mind that maintenance gets done — even when timing isn’t ideal

It’s a smart, stress-free way to keep your property in great shape, without compromising your budget.


Why Your Property Manager’s Choice Matters

Your property manager has chosen Tapi because they want to offer you more than just the basics. With our platform, they can provide:

✅ Faster job turnaround
✅ Clearer communication and approvals
✅ Lower maintenance costs over time
✅ Higher-quality tenant experiences
✅ Confidence that your investment is in good hands


Great maintenance isn’t just about fixing what’s broken — it’s about protecting what’s valuable. That’s why your property manager uses Tapi. And that’s why you’re in good hands.


Reviewing & Actioning Maintenance - Desktop 🖥️


Reviewing & Actioning Maintenance - Phone 📱

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