Overview
As a trade or supplier, you can send your invoice to your property manager in two ways:
Upload directly to the job in Tapi, or
Email the invoice to the agency’s unique Tapi email address (you’ll find it in the work order).
If you email your invoice before marking the job as complete, the job will remain open until the invoice is approved. Once the invoice is processed and approved, the job will automatically close.
Option 1: Email Your Invoice
You can email your PDF invoice directly to the email address listed in your work order.
Make sure to include any supporting documents such as photos, reports, or compliance certificates.
The agency-specific email will appear in the work order details.
⚠️ Important: Always include the Tapi Work Order Number (e.g., TAPI-12345 or RBWO-001326) in your email. This ensures Tapi automatically matches your invoice to the correct job.
Option 2: Upload Your Invoice in Tapi
Alternatively, you can upload your invoice directly through Tapi:
Open the work order.
Click Upload Invoice.
Select the PDF file from your computer, phone, or tablet.
Once uploaded, your invoice is instantly sent to the property manager for review. You’ve now completed your part of the work order!
Invoice Requirements
Before submitting, make sure your invoice includes:
Property address
Work order number (e.g., RBWO001326)
Addressed to the property owner, “c/o” the property management company
You can confirm the upload by checking the work order — the invoice will appear attached for easy reference.
Watch the Video
Tips & Reminders
Always send invoices in PDF format for smooth processing.
Double-check that the work order number is correct — this ensures automatic matching.
Once the invoice is approved, Tapi closes the job automatically.
Keep a record of your invoices in the Awaiting Invoice and Closed Jobs tabs for easy tracking.